TKG Reservation System
A comprehensive booking management solution for FIT and group reservations, built to give travel teams flexibility, automation, and control across the full reservation lifecycle.
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One reservation system for everything from single travellers to 100+ pax groups.
TKG Reservation System is designed to manage real-world travel reservation complexity across both FIT and group bookings.
It centralises booking sources, passenger structures, payment handling, automation, documentation, and cancellations so teams can operate with control instead of workarounds.
Booking Sources
Online channels
Offline/manual bookings
Internal sales teams
Travel agents
Direct customers
This ensures all bookings are captured and managed in one central system, regardless of booking source.
Booking Types
Built for FIT, small groups, and large-scale group reservations
Use a single reservation platform across individual passengers, room-based structures, and large group operations without splitting workflows between systems.
FIT
Individual bookings from 1 passenger
Small Groups
Flexible structures for compact group travel
Large Groups
Manage bookings with 100+ passengers
Reservation management designed for operational flexibility
The TKG Reservation System combines booking capture, passenger structures, add-on services, payments, automation, documents, and cancellations in one reservation workflow.
Manage Online and Offline Reservations
Capture all reservation demand in one place, regardless of whether it starts digitally or manually.
Support online channels, manual bookings, internal teams, agents, and direct customers
Keep booking source visibility without fragmenting operations
Create one central reservation workflow across channels
Manage FIT & Group Bookings
Run individual and group reservations in the same platform without switching systems.
Support 1 pax FIT bookings and large 100+ passenger groups
Use one operational model across all booking sizes
Scale from simple reservations to complex group handling
Flexible Passenger & Booking Management
Structure reservations the way operations teams actually need to manage them.
Organise by passenger, room, or full group
Handle mixed rooming and passenger arrangements cleanly
Support complex booking structures without manual workarounds
Add Services & Segments to Existing Bookings
Extend live reservations over time as travellers add or change services.
Add extra tours, hotel extensions, transfers, and upgrades
Update existing bookings without disruption
Keep the booking record current as itineraries evolve
Payment Management Flexibility
Match payment handling to the structure of each reservation instead of forcing one billing model.
Manage payments per passenger, room, or group
Track deposits, instalments, and final payments
Handle varied commercial arrangements across reservation types
Payment Reminders & Automation
Reduce manual follow-up with automated due-date tracking and reminder workflows.
Set reminders at booking or segment level
Track due dates and outstanding balances
Send email reminders and overdue payment notifications automatically
Automated Passenger Forms
Generate online forms automatically so the right passenger information is collected at the right level.
Create passenger forms automatically
Configure forms per pax, per room, or per group
Streamline operational data collection
Automated Feedback Collection
Collect post-trip feedback in a structured way to improve service quality and customer insight.
Send feedback forms after travel completion
Collect responses per pax, room, or group
Build consistent post-trip insight across booking types
Travel Voucher Generation
Issue or upload professional travel vouchers directly from the reservation workflow.
Generate or upload vouchers per passenger, room, or group
Keep documentation aligned to booking structure
Improve service delivery and traveller readiness
Cancellation Management
Control change risk with cancellation tools that work at both service and booking level.
Handle cancellation per segment or per full booking
Process refunds and cancellation fees
Update reservation records as changes are confirmed
Payment structures that match how bookings are sold
Payments can be managed per passenger, per room, or per group, with deposits, instalments, and final balances tracked in the same reservation record.
Per passenger billing logic
Per room payment handling
Per group collection workflows
Deposits, instalments, and final payments
Automation reduces manual reservation follow-up
Automated reminders, passenger forms, post-trip feedback, and vouchers keep communication moving without relying on disconnected manual processes.
Payment reminders at booking or segment level
Automatic email reminders and overdue notifications
Passenger forms generated by pax, room, or group
Feedback and voucher workflows built into reservations
Designed for real-world travel reservation complexity
The TKG Reservation System brings flexibility, change control, payment automation, and structured communication into one connected reservation engine.
Manages both online and offline reservations
Handles FIT to large groups seamlessly
Supports changes to existing bookings
Automates payments, reminders, and communication
Manages cancellations at both segment and booking levels