TKG Chat System
An integrated communication tool inside the TKG Platform for real-time conversations across staff, suppliers, clients, apps, and website channels.
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One connected communication layer for staff, clients, suppliers, apps, and website interactions.
TKG Chat System centralises real-time communication across your ecosystem so teams can collaborate better, respond faster, and deliver a stronger customer experience.
It brings internal messaging, client support, supplier coordination, app-based communication, and live website chat into one connected platform.
Conversation Types
Staff chats
Client conversations
Supplier communications
App-based traveller support
Website live chat enquiries
All communication lives in one system, improving visibility, tracking, and reducing the risk of lost messages.
Channel Coverage
Real-time communication across teams, travellers, suppliers, and sales channels
The system connects internal coordination, customer engagement, supplier messaging, and app and website interaction so communication stays in one flow.
Internal Teams
Coordinate tasks, share updates, files, and operational information in real time
Clients & Travellers
Support enquiries, booking questions, pre-trip, and post-trip communication
Apps & Website
Connect live communication through TKG Apps, Trip App, and e-commerce channels
Communication tools designed for speed, visibility, and connected service
The TKG Chat System combines internal messaging, client support, supplier communication, app and website chat, centralised tracking, and real-time alerts in one connected communication workflow.
Internal Team Communication
Enable staff to communicate instantly so teams can coordinate work faster and with less friction.
Chat with team members in real time
Share updates, files, and operational information
Improve team coordination and day-to-day efficiency
Client Communication
Use direct chat to improve customer responsiveness across enquiries, support, and travel communication.
Communicate with customers and travellers directly
Support enquiries and booking-related assistance
Handle pre-trip and post-trip communication in one channel
Integration with TKG Apps
Extend communication into the mobile traveller experience so clients can reach your team while on the move.
Connect with TKG Trip App and TKG Apps
Allow travellers to communicate directly with your team
Support real-time trip assistance and service response
Supplier Communication
Improve operational response by connecting supplier communication to the wider platform workflow.
Message suppliers directly through the system
Resolve booking and operational issues faster
Improve supplier coordination and response time
E-commerce Website Integration
Turn website conversations into sales opportunities by embedding live communication into your CMS and e-commerce experience.
Enable visitors to chat instantly with your team
Answer questions before booking
Convert enquiries into stronger sales opportunities
Centralised Communication Hub
Keep all conversations in one system so communication is visible, trackable, and less likely to be lost.
Store staff, client, and supplier conversations centrally
Improve visibility and communication tracking
Reduce lost messages across disconnected channels
Real-Time Notifications
Keep the team responsive with alerts that surface new communication as it happens.
Receive alerts for new messages
Track client enquiries and supplier responses immediately
Help teams act faster on live communication events
Notifications keep communication active across every channel
Instant alerts for new messages, client enquiries, and supplier responses help teams stay responsive and avoid slow follow-up.
Instant alerts for new messages
Client enquiry visibility in real time
Supplier response tracking
Faster action on communication-based tasks
Communication is strongest when it is connected to the wider ecosystem
The chat layer becomes far more valuable when it is linked to customers, bookings, suppliers, apps, and web sales touchpoints instead of existing as a disconnected messaging tool.
CRM links conversations to customers and travel agents
Reservation System supports booking-related communication
Supplier System manages supplier interactions
CMS and website enable live chat for sales enquiries
TKG Apps support travellers and staff on the go
A connected communication ecosystem across sales, service, and operations
TKG Chat System helps businesses centralise conversations, improve response time, and connect staff, clients, suppliers, apps, and website interactions in one real-time communication layer.