Information needed to tailor and improve TKG Website user experience
We may collect personal information about you when you use or access the Website.
While we do not use browsing information to identify you personally, we may record certain information about your usage of the TKG Website to tailor the online experience for you. Information related to your device ID such as device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address, standard web log and page interaction information is collected.
We may also use 'cookies' on the Website that help us improve your online experiences by storing your preferences and personal information. Cookies are small files that store information on your computer, TV, mobile phone, or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser, but the Website may not work as intended for you if you do so.
By making use of the Website, you agree that we can place cookies on your devices and accessing or making use of them when you visit the Website or otherwise in the conduct of our business.
Personal information needed to tailor and use TKG Platform
We may collect personal information of website visitors and the clients (travellers) using our platform to provide effective service consultation and facilitate travel booking process, respectively.
For website visitors, we may collect personal information including but not limited to:
As our partners utilise TKG Platform to sell travel products, we may collect personal information of their clients (travellers) including but not limited to:
We may collect, hold, use and disclose your personal information for the following purposes:
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.
TKG Platform may send you direct marketing communications and information about our services and products. This may take the form of emails, SMS, mail, or other forms of communication. You may opt-out of receiving marketing materials from us by contacting us using the details set out on the Website.
We will only disclose your personal information to overseas recipients where:
We may be required to provide such personal information to Service Providers you have selected or that are required for the purposes of completing a booking or providing other services or products to you. We have limited (or no) control over how Service Providers use, disclose, or store personal information.
We may disclose your information to legal authorities if we are required to do so by law or if necessary, to protect us from harm for the purpose of but not limited to:
For tax purposes, where TKG is legally required by applicable law, we may disclose information, including but not limited to transactions and bookings, to the applicable tax authority.
We may be required to provide your personal information to service providers. Additionally, TKG Platform used by our partners may have some components linked to third-party services to work seamlessly, such as payment service and social media analytics. The usage of such services is subject to the privacy policies of their providers. We do not own or control these third parties, and when you interact with them through their services, you are providing your information to them.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. For example:
However, we cannot guarantee the total security of your personal information against all cyber adversaries. You acknowledge that in no event will TKG assume liability for any damage resulting from unauthorised access, modification, and removal of personal information in TKG Platform.
You acknowledge that we are not responsible for, and to the extent permitted by law, you expressly release us from and against, any liability or loss incurred or suffered by you relating to or caused by any breach of the security that we have in place to protect your personal information.
TKG reserves the right to make modifications to the website contents without prior notice. We strive to provide the information on the website as timely and accurately as possible. TKG makes no promises or guarantees about the integrity and detail level of this site’s content. We will not be held liable for errors and omissions in the contents of this site and any other damages resulted from the use of this website.
Under no circumstance should TKG, its employees, suppliers and service providers assume liability for any direct or indirect damages resulting from the use of, or inability to use, TKG Platform, by our partners, their clients (travellers) or cyber threat actors.
To the maximum extent permitted by applicable law and of reasonable efforts, users of TKG Platform shall fully indemnify, hold harmless and defend TKG (including TKG website & system, our affiliates, and our personnel) from and against all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgments, costs and expenses (including but not limited to reasonable legal and accounting fees), whether or not involving a third party claim, which stem from or associate with:
You can also choose the other contact alternatives below:
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