TKG Trip App
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The mobile add-on that keeps travellers connected, informed, and supported throughout their trip.
The TKG Trip App extends the value of the TKG Platform by putting trip information, documents, forms, and communication directly into the hands of passengers and tour guides.
Fully integrated with the CRM and Reservation System, the app ensures that all travel details are accurate, up-to-date, and accessible on the go.
Platform Integration
Fully integrated with the CRM system
Connected to the Reservation System
Accurate and up-to-date travel details
Accessible on the go from mobile devices
The app connects seamlessly with existing TKG systems so data stays consistent across CRM, reservations, and traveller touchpoints.
Role-Based Access
Passenger and tour guide login, each with access to features relevant to their role
The app includes dedicated login experiences for both passengers and tour guides, allowing each user to access features relevant to their role throughout the journey.
Passenger Login
Passengers can view their booking, itinerary, travel vouchers, submit online forms, and communicate easily through the app.
View booking details and trip summary
Access day-by-day itinerary
Submit online forms and feedback
View travel vouchers and confirmations
Tour Guide Login
Tour guides can log in to access tour-related information and chat directly with passengers, improving communication and on-trip support.
Access tour-related information
Chat directly with passengers
Improve communication and coordination
Deliver better on-trip support throughout the journey
Six powerful features that enhance the traveller experience from booking to post-trip
Each feature is designed to keep travellers informed, organised, and supported while reducing administrative workload for tour operators.
View Booking Details
Clients can access booking information, travel dates, and trip summary, providing a convenient way to stay informed about their trip.
Booking information at a glance
Travel dates and schedule
Complete trip summary
Convenient, always-available access
Stay informed about your trip anytime, anywhere.
Day-by-Day Itinerary Access
View detailed day-to-day itinerary including activities, tours, and key highlights, keeping travellers organised and confident throughout their journey.
Detailed daily activity schedule
Tours and excursion details
Key highlights and must-see points
Keeps travellers organised and confident
Organised and confident throughout the journey.
Passenger Online Form Submission
Clients can complete passenger information forms and required travel details, reducing paperwork and ensuring accurate data collection.
Passenger information forms
Required travel details
Reduces paperwork and manual data entry
Ensures accurate and complete data collection
Paperless, accurate data collection.
Feedback Form Submission
Submit feedback directly through the app during or after the trip, helping improve service quality and customer experience.
Submit feedback during the trip
Post-trip feedback option
Helps improve service quality
Enhances customer experience continuously
Improve service quality and customer experience.
Travel Voucher Access
View and access travel vouchers and booking confirmations, ensuring important documents are always available on the go.
Access travel vouchers anytime
Booking confirmations at your fingertips
Important documents always available
No need to carry paper documents
Important documents always available on the go.
Real-Time Chat with Staff
Communicate directly with your team to get support, assistance, and updates, enhancing customer service and responsiveness.
Direct communication with your team
Get support and assistance instantly
Receive real-time updates
Enhanced customer service and responsiveness
Enhanced customer service and responsiveness.
Feedback and continuous improvement built into the travel experience
Clients can submit feedback directly through the app during or after the trip, giving operators real-time insight into the customer experience and helping improve service quality over time.
Submit feedback during the trip
Post-trip feedback collection
Real-time service quality insight
Continuous improvement cycle
Real-time communication that connects passengers and tour guides
The chat feature enables direct communication between passengers and tour guides, improving coordination, support, and the overall on-trip experience.
Chat directly with tour guides from the app
Receive real-time trip updates and changes
Get instant support and assistance during the trip
Improved coordination and on-trip communication
Give travellers the trip information, documents, and support they need — right in their pocket
The TKG Trip App is the optional add-on that turns the TKG Platform into a complete traveller-facing solution with itinerary access, vouchers, forms, feedback, and real-time chat.