PRIVACY POLICY

Effective Date: 01 May 2026

TKG Platform (Travel Key Gateway Pty Ltd) ("TKG Platform", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, platform, and services.

1. WHO WE ARE

TKG Platform is a travel technology provider offering booking systems, CRM tools, marketplace solutions, and related services to travel businesses worldwide.

2. INFORMATION WE COLLECT

We may collect the following types of personal information:

2.1 Information You Provide

• Name, company name
• Email address, phone number
• Account login details
• Billing and payment information
• Communications with us

2.2 Information Collected Automatically

• IP address
• Device information
• Browser type
• Usage data (pages visited, features used)
• Cookies and tracking technologies

2.3 Information Processed on Behalf of Clients

When acting as a service provider, we may process:

• Customer names and contact details
• Travel booking information
• Passport details (if required)
• Payment-related data (tokens or references only)

3. HOW WE USE YOUR INFORMATION

We use personal information to:

• Provide and operate our services
• Manage accounts and subscriptions
• Process transactions
• Improve platform functionality
• Communicate with users
• Provide customer support
• Ensure security and prevent fraud
• Comply with legal obligations

4. LEGAL BASIS FOR PROCESSING (GDPR USERS)

Where applicable, we process personal data based on:

• Contractual necessity
• Legitimate interests
• Legal obligations
• Consent (where required)

5. DISCLOSURE OF INFORMATION

We may share personal information with:

• Service providers and sub-processors (e.g., cloud hosting)
• Payment processors
• Business partners (where necessary for services)
• Legal and regulatory authorities

We do not sell personal data.

6. INTERNATIONAL DATA TRANSFERS

Your data may be transferred and processed in countries outside your jurisdiction, including Australia.

We ensure appropriate safeguards are in place, such as contractual protections and compliance with applicable laws.

7. DATA SECURITY

We implement appropriate technical and organisational measures, including:

• Encryption in transit (SSL/TLS)
• Secure cloud infrastructure
• Access controls and authentication
• Monitoring and logging systems

8. DATA RETENTION

We retain personal information only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes

9. YOUR RIGHTS

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Data portability
• Withdraw consent

To exercise your rights, contact us at: contact@tkgplatform.com

10. COOKIES AND TRACKING

We use cookies to:

• Improve user experience
• Analyse website usage
• Support marketing activities

You can control cookies via your browser settings.

11. THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

12. CHILDREN’S PRIVACY

Our services are not intended for individuals under 16. We do not knowingly collect data from children.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

14. CONTACT US

If you have any questions about this Privacy Policy, please contact: